STORE POLICY

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1. Introduction

At SUHO Apparel, our customers are our top priority. We are committed to providing the best shopping experience by ensuring high-quality products, exceptional service, and efficient support. This policy outlines how we strive to meet customer needs and resolve any issues in a timely and professional manner.

 

2. Customer Service Standards

We pledge to offer prompt, courteous, and knowledgeable assistance to all our customers. Our team is trained to handle inquiries, complaints, and feedback with empathy, patience, and a solutions-oriented mindset.

 

3. Communication Channels

We offer multiple ways for customers to reach us:

- Email Support: sales@shutuphangon.com

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4. Response Times

We aim to respond to all customer inquiries within:

- Emails: 24-48 hours​

 

5. Product Quality Assurance

Our apparel undergoes strict quality control before reaching our customers. If you believe the product received is defective or not as described, please reach out to our customer care team immediately. We will investigate the issue and provide a suitable solution such as a replacement, exchange, or refund.

 

6. Return & Exchange Policy

- Items can be returned or exchanged within 30 days of purchase, provided they are unworn, unwashed, and in their original packaging.

- Clearance or final sale items are not eligible for returns or exchanges unless faulty.

- For returns, customers must initiate the process by contacting customer support, who will guide them through the procedure.

 

7. Refund Policy

Refunds are processed within 7-10 business days after receiving the returned item. Refunds will be issued to the original method of payment. Please allow up to 14 business days for the refund to reflect in your account.

 

8. Warranty and Guarantees

We stand by the quality of our products and offer a 2-month warranty for manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear. For warranty claims, customers should contact us with proof of purchase.

 

9. Privacy and Data Protection

Customer data is handled with the highest level of security and confidentiality. We comply with all applicable privacy laws and will never share your personal information without consent.

 

10. Feedback and Complaints

We value your feedback and use it to improve our products and services. If you have any complaints, our goal is to resolve them efficiently and fairly. Please contact us with details of your issue, and we will work to address it.

 

11. Continuous Improvement

At SUHO, we are committed to continuously improving our services and products based on customer feedback and market trends. Our customer care team is constantly trained to keep up with the latest practices in customer service excellence.